AT CARRIE BAGS, WE VALUE YOUR SATISFACTION AND STRIVE TO PROVIDE A SMOOTH SHOPPING EXPERIENCE. PLEASE READ OUR RETURN AND SHIPPING POLICY CAREFULLY BEFORE MAKING A PURCHASE.

1. Shipping Policy

• Orders are usually processed and shipped within 2–4 business days after confirmation.

• Delivery timelines may vary depending on your location, courier service, and unforeseen delays.

• Shipping charges (if applicable) will be displayed at checkout before you place your order.

• Customers are responsible for providing accurate delivery details. Carrie Bags is not liable for delays or failed deliveries caused by incorrect address information.

2. Return Policy

• Products can be returned within 7 days of delivery if found defective, damaged, or not as described.

• Items must be unused, in original packaging, and accompanied by proof of purchase for a successful return.

• Returns will not be accepted for products damaged due to misuse, overloading, or improper handling by the customer.

• Customized or clearance sale items are non-returnable and non-refundable.

3. Refund Process

• Once your return is approved, refunds will be initiated within 5–7 business days to your original payment method.

• In case of prepaid orders, refund timelines may vary depending on your bank or payment provider.

• Shipping and handling charges are non-refundable, unless the return is due to our error (wrong or defective product).

4. Exchange Policy

• Customers may request an exchange for eligible products within the return period.

• Exchanges are subject to stock availability at the time of request.

• If the requested product is unavailable, a refund will be processed instead.

5. Shipping Responsibility for Returns

• Customers are responsible for shipping the product back to us in secure packaging.

• If the return is approved due to a defect or wrong product sent by Carrie Bags, return shipping costs will be covered by us.